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Privacy Policy

Your privacy matters to us. This policy explains how Remotassist collects, uses, and protects your personal information when you use our services.

Contents

01

Information We Collect

Remotassist collects information that you provide directly to us and information we collect automatically when you use our services. We are committed to collecting only what is necessary to deliver our services effectively.

02

How We Use Your Data

Remotassist uses the data we collect for specific, legitimate purposes. We do not sell your personal data to third parties under any circumstances.

  • To create and manage your account and deliver the services you have subscribed to.
  • To match you with the most suitable Remotassist staff member for your needs.
  • To process payments and manage billing and invoicing.
  • To communicate with you about your account, services, and any updates.
  • To improve our platform, services, and user experience based on usage patterns.
  • To comply with applicable legal obligations and enforce our Terms and Conditions.
  • To send marketing communications where you have provided consent to receive them.

Remotassist will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is yours — we are only its custodian.

03

Data Sharing

We share your data only in the following limited circumstances and only to the extent necessary:

  • With Remotassist Staff : Your assigned VA or specialist receives the information necessary to perform their role effectively.
  • With Service Providers : Trusted third-party vendors who assist in operating our platform, processing payments, or delivering communications.
  • With Legal Authorities : When required by law, court order, or regulatory authority.
  • Business Transfers : In the event of a merger, acquisition, or sale of company assets, your data may be transferred with appropriate notice.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data and are prohibited from using it for any other purpose.

04

Cookies & Tracking

Remotassist uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior on our platform.

  • Essential Cookies : Required for the platform to function. Cannot be disabled.
  • Analytics Cookies : Help us understand how visitors interact with our website.
  • Marketing Cookies : Used to deliver relevant advertisements and track campaign performance.
  • Preference Cookies : Remember your settings and preferences for a better experience.

You can manage or disable non-essential cookies through your browser settings or our cookie consent manager at any time.

05

Data Storage & Security

Remotassist takes the security of your personal data seriously. We implement industry-standard technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

  • All data is stored on secure, encrypted servers.
  • Access to personal data is restricted to authorized personnel only.
  • We conduct regular security audits and vulnerability assessments.
  • All staff members are trained in data security and confidentiality best practices.

While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. In the event of a data breach, we will notify affected users as required by applicable law.

06

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Specifically:

  • Account data is retained for the duration of your subscription and for up to 3 years after account closure.
  • Payment records are retained for 7 years for tax and legal compliance purposes.
  • Communication records are retained for up to 2 years.
  • You may request deletion of your data at any time, subject to our legal retention obligations.

07

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access : Request a copy of the personal data we hold about you.
  • Right to Rectification : Request correction of inaccurate or incomplete data.
  • Right to Erasure : Request deletion of your personal data, subject to legal obligations.
  • Right to Restriction : Request that we limit how we use your data.
  • Right to Portability : Request your data in a structured, machine-readable format.
  • Right to Object : Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent : Withdraw consent for any processing based on your consent at any time.

To exercise any of these rights, please contact us at privacy@remotassist.com. We will respond within 30 days.

08

Children's Privacy

Remotassist services are intended for business use by adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

09

Our website may contain links to third-party websites, tools, or services. Remotassist is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10

International Data Transfers

Remotassist operates globally and your data may be transferred to and processed in countries outside your country of residence. When transferring data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities.

11

GDPR Compliance

For users located in the European Economic Area (EEA), Remotassist processes your personal data in accordance with the General Data Protection Regulation (GDPR). Our lawful bases for processing include:

  • Performance of a contract — to deliver the services you have subscribed to.
  • Legitimate interests — to improve our services and prevent fraud.
  • Legal obligation — to comply with applicable laws and regulations.
  • Consent — where you have given explicit consent for specific processing activities.

Our Data Protection Officer can be reached at dpo@remotassist.com.

12

Contact Us

If you have any questions or concerns about this Disclaimer, please contact us: