Frequently Asked Questions
Everything you need to know about Remotassist — our services, process, pricing, and more. Can't find an answer? Just reach out.
Everything you need to know
What is Remotassist?
Remotassist is a premium remote staffing company that connects businesses with dedicated, trained virtual professionals who are employed directly by us — not freelancers.
Who is Remotassist best suited for?
Entrepreneurs, executives, and growing businesses that need reliable remote support without the cost and complexity of full-time in-house hiring.
How is Remotassist different from freelance platforms?
Our staff are direct employees — fully vetted, benefit-covered, and committed long-term. No juggling multiple clients, no unreliability, no compliance risk.
Do I need to sign a long-term contract?
No. We operate on a flexible subscription model. Upgrade, downgrade, or cancel at any time — no penalties, no lock-ins.
Is Remotassist available globally?
Yes. We serve clients worldwide and match you with staff who work in your timezone for seamless day-to-day communication.
What tools and platforms does RemotAssist work with?
Our staff work across Slack, Asana, Monday.com, Microsoft Teams, Google Workspace, QuickBooks, Xero, Shopify, WordPress, HubSpot, and more — plugging into whatever you already use.
What services does Remotassist offer?
We offer 12 core services: General Virtual Assistance, Virtual CPA, Legal Assistant, Audio & Text Documentation, Content Writing, Store Surveillance Monitoring, Inbound Call Handling, Website Services, Digital Services, E-Commerce Specialist, Marketing Specialist, and Advertisement Specialist.
Can I use multiple services at the same time?
Yes. Many clients run multiple services simultaneously. We coordinate across specialists through one account and one dashboard.
What does a General Virtual Assistant help with?
Email management, calendar scheduling, data entry, travel arrangements, document preparation, CRM updates, research, customer follow-ups, and general administrative tasks.
Does the Virtual CPA service replace my accountant?
No — it complements your accounting needs. For complex tax strategy or regulatory matters, we recommend working alongside a licensed CPA or advisor.
Is the Legal Assistant the same as legal advice?
No. Our Legal Assistants handle administrative support only — drafting, document management, scheduling, and case file organization. They do not provide legal advice.
Can I request a custom service not listed?
Yes. If your requirements fall outside our listed services, contact us and we'll build the right support package around your specific needs.
What is included in Store Surveillance Monitoring?
Real-time camera monitoring, suspicious activity detection, incident logging, alert handling, and detailed reporting — all integrated with your existing camera setup.
How does Inbound Call Handling work?
Our trained specialists answer calls on behalf of your business, follow your scripts, handle inquiries, schedule appointments, route calls, and log all interactions into your CRM in real time.
How do I get started?
Book a free 30-minute consultation. We'll discuss your needs, recommend the right service and plan, match you with a staff member, and have you up and running within a few days.
How long does matching take?
Most clients are matched within 24–72 hours of their initial consultation. We move fast without cutting corners on quality.
Can I meet my staff member before starting?
Absolutely. We always introduce you to your assigned staff member before anything is finalized. If it's not the right fit, we find another — no questions asked.
What if I'm not happy with my assigned staff member?
Let us know and we'll replace them promptly at no extra charge. We don't stop until you're satisfied.
How do I track what my staff member is working on?
Through your private client dashboard — monitor tasks, track hours, view activity logs, and communicate directly with your staff and our support team, all in one place.
What does onboarding look like?
Your staff member learns your business, tools, and working style. We set up clear workflows and communication channels before day one — so everything runs smoothly from the start.
How does Remotassist pricing work?
We offer monthly subscription plans based on hours of support needed — from 40 to 100+ hours per month. Plans start at $2,600/mo. Annual subscribers save 15%. Custom enterprise plans are also available.
Are there any hidden fees?
None. Your subscription covers all standard tasks. Specialist work (web development, design, project management) is billed separately at $76/hr and clearly itemized on your invoice
What payment methods do you accept?
Accepted Payment Methods
We facilitate a comprehensive range of secure and reliable payment options to meet your business needs:
- Cash Payments
- Cheque Payments
- Bank Transfers (Local & International)
- Debit & Credit Cards (All Major Networks)
- Stripe (Secure Online Payments)
- PayPal
All transactions are processed with the highest level of security and professionalism to ensure a smooth and trusted payment experience.
Can I upgrade or downgrade my plan?
Yes, at any time. Upgrades take effect immediately. Downgrades take effect at the start of the next billing cycle. No fees for changing plans.
Do unused hours roll over?
No. Unused hours do not carry over to the following month. We recommend planning your task list in advance to make the most of your allocation.
Is there a free trial?
We don't offer a free trial — but we do offer a free consultation and the opportunity to meet your assigned staff member before committing to any subscription.
Where are Remotassist staff based?
Primarily across North America and Europe. We match you with staff in your preferred timezone for seamless communication.
How are staff vetted and trained?
Every staff member goes through skills assessments, background checks, reference verification, and multiple interview rounds — followed by onboarding training before placement.
Are staff employees or freelancers?
All Remotassist staff are direct employees — not contractors or freelancers. They receive full employment benefits and are fully accountable to our quality standards.
What happens if my staff member is sick or on vacation?
A trained backup is always assigned to your account. If your primary staff member is unavailable for any reason, your backup steps in seamlessly — zero disruption to your business.
Can I request a specific background or skill set?
Yes. During your consultation, share the exact skills, experience, and industry knowledge you need — we match accordingly.
How does Remotassist protect my business data?
All staff sign strict NDAs and confidentiality agreements. Data is stored on encrypted servers with restricted access. We conduct regular security audits and provide staff with ongoing data security training.
Does RemotAssist sell my data?
Never. Your data is used solely to deliver our services to you. We do not sell, rent, or share it with any third party for any purpose.
What is Remotassist's long-term strategy for clients?
We focus on long-term partnerships — not short-term placements. As your business grows, we scale your support, introduce new services, and ensure your remote team evolves with your needs.
How does Remotassist ensure consistent quality over time?
Through regular client check-ins, performance reviews, quality audits, and an open feedback culture — we continuously monitor and improve the quality of support you receive.